Last updated: September 2025
1. Getting Started
Welcome to our Help Center. You can find answers to common questions about using our platform.
✔ Create an account to start using the platform
✔ Browse products by categories
✔ Add items to your cart easily
2. Account Support
If you have issues logging in or accessing your account:
- Use the "Forgot Password" option
- Check your email for reset instructions
- Contact support if you cannot recover access
3. Orders
You can view and track your orders from your account dashboard.
Order Status Flow: Pending → Processing → Confirmed → Delivered
4. Payments
⚠ Important: We do not support online payments at this time.
All payments are handled manually based on request confirmation.
After placing your order, our team will contact you to complete the payment process.
- Payment is confirmed after order review
- Payment method will be provided upon contact
- Order processing starts after confirmation
5. Returns & Refunds
If you need to return an item, please check our Returns Policy page.
6. Support
If you need assistance, contact us: